111 Market Survey


The South East London Integrated Care Board (SEL ICB) has started the discovery phase of designing a new 111 model of care for our residents. Our current 111 Integrated Urgent Care (111 IUC) service contract is due to expire in March of 2026. Given the drastic changes during and after the Covid-19 pandemic to 111 services, SEL ICB is working to develop a new model that takes into account the other key transformational deliverables across our sector, including the:

We are reaching out to 111 IUC providers to better understand your views of 111 in general; and to also understand what directly impacts your organisation’s decision to bid for potential new services. 

This survey is anonymous. We are looking for candidate responses to support us in transforming 111 for the future and appreciate your time in completing the survey. 

Please feel free to also forward this survey to other people in your organisation who might be interested in providing information.

0% answered

Overview

1.  

Currently, how many 111 IUC service contracts do you provide?

2.  

Of the contracts you provide, are all your services based on a ‘traditional’ 111 IUC service that aligns to the national 2017 Integrated Urgent Care Service Specification?

3.  

Do you manage the telephony portion of the 111 IUC service for your contract(s)?

4.  

Do you manage the Clinical Assessment Service portion of the 111 IUC service for your contract(s)?

5.  

Does your service(s) run a Clinical Assessment Service which acts as the front door to GP Out Of Hours (providing first clinical triage)?

6.  

Does your service(s) also deliver base and home visiting for GP Out of Hours?