FAQs

The Care Quality Commission (CQC) cancelled the GP partners’ registration to run Eltham Palace Surgery on 19 March 2026. Since then, GP services have continued under a temporary arrangement while a longer-term solution is worked out.

Yes. GP services are currently being provided by Eltham Medical Practice on a temporary basis. You should continue to access care in the usual way.

We are looking at two possible options:

• finding a new organisation to run the practice
• asking patients to register with another local GP practice

No decision has been made yet.

No final decision has been made. If any changes are proposed, we will write to you again with clear information and next steps.

Yes. If patients are asked to re-register with another GP practice, you will be able to choose from local practices that are accepting new patients.

If needed, you would be allocated a local practice so you can continue to receive care. You would still be able to change practices later if you prefer.

Our priority is to make sure you continue to have access to safe and reliable GP services, with no gap in care.

The current setup is only temporary. A longer-term, stable solution is needed to ensure continuity of care for patients.

A decision is expected in July 2026, after patient feedback has been considered.

You can:

• attend one of the meetings (in person or online)
• complete the survey (online or paper copy at the practice)

Details are in your letter.

Yes. We will write to you after a decision is made to explain what will happen and what you need to do (if anything).

You can email: communications@selondonics.nhs.uk or attend one of the planned meetings.