Tell us more about how you get health and care help, advice and information when you need it

Context

During September - October 2023 we invited you and others to tell us about how you get health and care help, advice and information when you need it – whether this is from the NHS, or from somewhere else.

We were keen to work with people to better understand how we can support them to find the right service for their needs. This includes how and where to find urgent medical advice when you need it, and what to do when your child is unwell. The survey responses will help us understand how to better approach and respond to your needs to ensure we are helping you and other people living in your area. Your experience and views were very useful in shaping what we do.

Survey report

Thank you to everyone responding to our survey.

All the survey results were collated in a report that can be seen here. The survey was shared with you and other members of the public in south east London aiming to complement the survey responses that we have collected from newly recruited South East London People’s Panel - report here.

The survey was open to public for two weeks and a total of 77 responses were received.

Recommendations

• Considering developing clear and accessible messaging around NHS services and how people can access
• Aiming to increase public understanding, awareness and confidence in different services such as – NHS 111 online, Urgent Treatment Centre (UTC)/Minor Injuries Unit (MIU), Walking Centres
• Developing accessible communications materials and share in the community to increase awareness of how to access the right care at the right time.

Next steps

The insight for this survey responses will complement the insight from our people’s panel and will be used to inform our year-round campaign to help people navigate the NHS.

The campaign will be centred around the needs of the public and the benefit to the individual when using different services.