Help us shape the Lewisham Wellbeing Hub

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Shaping the Lewisham Wellbeing Hub

The Lewisham Wellbeing Hub is a community-based mental health support service for adults in Lewisham. The hub provides one-to-one support, peer-led groups and culturally specific support. The Hub’s services are free and open to anyone who lives in Lewisham or is registered with a Lewisham GP.

Our Key Ambitions

  • To support residents to manage their health and wellbeing through the delivery of information, guidance and advocacy.
  • Offer culturally appropriate support for our residents, particularly those from an ethnic minority background.
  • Support residents to reduce isolation and/or loneliness through the delivery of peer support and social activities.

How we engaged

This service is being reviewed and we wanted to hear from residents what they think is important, to ensure the new service meets the local demand and needs. We sought people's views through a short survey from January till March 2026, and gathered additional feedback through conversations with carers, community organisations, voluntary sector partners and people with lived experience of mental health challenges to co-design a new service that will launch in April 2027.

Thank you to all our residents and people with lived experience for completing the survey and sharing their views during our conversations.

What we heard

Residents told us they want:

  • Earlier support before reaching crisis point.
  • Access through local, welcoming and non-clinical community settings.
  • Access to one-to-one emotional wellbeing support and counselling.
  • Peer support and opportunities to connect with others who share similar experiences.
  • Information and advice linked to housing, benefits, employment and finances alongside mental health support.
  • Staff who understand people's culture, background and lived experience.
  • More support for groups facing inequalities, including young adults, Black communities, neurodiverse people, LGBTQ+ residents, carers and older adults.

Survey responses particularly highlighted demand for one-to-one support, social prescribing and wellbeing activities, information and advice and culturally relevant support delivered by workers who understand local communities.

How your feedback is shaping the new service

The new service specification directly reflects what local people told us. Key features include:

✅ A single front door with access by phone, email, website, outreach and community locations.

✅ Time-limited one-to-one wellbeing support and counselling to help people access support earlier.

✅ Peer support groups and wellbeing activities including creative, physical and community-based activities.

✅ Practical advice and navigation for housing, benefits, employment and wider wellbeing needs.

✅ A Community Champions programme to build trust, raise awareness and reach communities who may not traditionally access mental health services.

✅ Access to targeted and culturally responsive support, in identity affirming spaces, for communities experiencing poorer mental health outcomes or barriers to access.

✅ Delivery through local neighbourhood venues as well as a recognisable borough-wide service offer.

Next steps

Through stakeholder engagement, we heard consistent messages about the importance of creating a service that feels joined up and easy to navigate. Stakeholders told us they wanted a seamless experience, with clear pathways and strong coordination between organisations.

At the same time, engagement reinforced the importance of retaining the strengths of Lewisham's voluntary and community sector and ensuring that specialist, culturally responsive and "by and for" organisations remain central to delivery.

As a result, the service specification has been drafted to outline that we are encouraging partnership or multi-provider bids.

New Lewisham Mental Health and Emotional Wellbeing Service

The new Lewisham Mental Health and Emotional Wellbeing Service will launch in April 2027 and aims to provide earlier, more accessible and more culturally responsive support, helping residents stay well, remain connected to their communities and access the right support at the right time.

The service has been shaped by the experiences, expertise, challenge and ideas shared by residents, carers, community organisations, delivery partners and people with lived experience. We are extremely grateful to everyone who took the time to engage with us throughout this process. Your contributions have played a vital role in shaping both the service model and the commissioning approach and will help ensure that future support is more accessible, connected and responsive to the needs of Lewisham residents.

Read the full report to learn more about our partnership approach and why we believe it will deliver better outcomes for Lewisham residents.

Shaping the Lewisham Wellbeing Hub

The Lewisham Wellbeing Hub is a community-based mental health support service for adults in Lewisham. The hub provides one-to-one support, peer-led groups and culturally specific support. The Hub’s services are free and open to anyone who lives in Lewisham or is registered with a Lewisham GP.

Our Key Ambitions

  • To support residents to manage their health and wellbeing through the delivery of information, guidance and advocacy.
  • Offer culturally appropriate support for our residents, particularly those from an ethnic minority background.
  • Support residents to reduce isolation and/or loneliness through the delivery of peer support and social activities.

How we engaged

This service is being reviewed and we wanted to hear from residents what they think is important, to ensure the new service meets the local demand and needs. We sought people's views through a short survey from January till March 2026, and gathered additional feedback through conversations with carers, community organisations, voluntary sector partners and people with lived experience of mental health challenges to co-design a new service that will launch in April 2027.

Thank you to all our residents and people with lived experience for completing the survey and sharing their views during our conversations.

What we heard

Residents told us they want:

  • Earlier support before reaching crisis point.
  • Access through local, welcoming and non-clinical community settings.
  • Access to one-to-one emotional wellbeing support and counselling.
  • Peer support and opportunities to connect with others who share similar experiences.
  • Information and advice linked to housing, benefits, employment and finances alongside mental health support.
  • Staff who understand people's culture, background and lived experience.
  • More support for groups facing inequalities, including young adults, Black communities, neurodiverse people, LGBTQ+ residents, carers and older adults.

Survey responses particularly highlighted demand for one-to-one support, social prescribing and wellbeing activities, information and advice and culturally relevant support delivered by workers who understand local communities.

How your feedback is shaping the new service

The new service specification directly reflects what local people told us. Key features include:

✅ A single front door with access by phone, email, website, outreach and community locations.

✅ Time-limited one-to-one wellbeing support and counselling to help people access support earlier.

✅ Peer support groups and wellbeing activities including creative, physical and community-based activities.

✅ Practical advice and navigation for housing, benefits, employment and wider wellbeing needs.

✅ A Community Champions programme to build trust, raise awareness and reach communities who may not traditionally access mental health services.

✅ Access to targeted and culturally responsive support, in identity affirming spaces, for communities experiencing poorer mental health outcomes or barriers to access.

✅ Delivery through local neighbourhood venues as well as a recognisable borough-wide service offer.

Next steps

Through stakeholder engagement, we heard consistent messages about the importance of creating a service that feels joined up and easy to navigate. Stakeholders told us they wanted a seamless experience, with clear pathways and strong coordination between organisations.

At the same time, engagement reinforced the importance of retaining the strengths of Lewisham's voluntary and community sector and ensuring that specialist, culturally responsive and "by and for" organisations remain central to delivery.

As a result, the service specification has been drafted to outline that we are encouraging partnership or multi-provider bids.

New Lewisham Mental Health and Emotional Wellbeing Service

The new Lewisham Mental Health and Emotional Wellbeing Service will launch in April 2027 and aims to provide earlier, more accessible and more culturally responsive support, helping residents stay well, remain connected to their communities and access the right support at the right time.

The service has been shaped by the experiences, expertise, challenge and ideas shared by residents, carers, community organisations, delivery partners and people with lived experience. We are extremely grateful to everyone who took the time to engage with us throughout this process. Your contributions have played a vital role in shaping both the service model and the commissioning approach and will help ensure that future support is more accessible, connected and responsive to the needs of Lewisham residents.

Read the full report to learn more about our partnership approach and why we believe it will deliver better outcomes for Lewisham residents.

Page last updated: 31 Jul 2026, 12:52 PM