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Did you understand what your appointment was for?
Was your appointment booked via telephone
Did you have any other appointments on the day you missed ours?
Did you get a reminder text or call about your appointment?
Did you try to cancel or reschedule your appointment over 24 hours beforehand?
Did you try to cancel or reschedule your appointment in under 24 hours before your appointment?
Would you have been able to attend a telephone appointment instead if that was an option?
What stopped you coming to the appointment?
Is there anything else you would like to let us know?
