Help shape community earwax removal service in south east London

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NHS South East London is working to improve access to safe, timely, and effective earwax removal services across south east London. Many people experience problems with earwax build-up, which can cause discomfort, hearing difficulties, and sometimes impact balance.

At present, access to earwax removal can vary depending on where you live and which services are available locally. Some people may need to pay privately, wait a long time for appointments, or travel further than they would like. We want to change this by designing a consistent community earwax removal service that is fair and accessible for everyone across south east London.

Listening to local people

Over the past few months, we actively involved and listen to local people with lived experience of using CEWR service, families and carers to collect their views and experience through

  • an online survey – open to all residents to share feedback
  • two online focus groups - held on 3 December, 2 - 3pm and 4 December, 6 -7pm (View the focus group presentation here)
  • community outreach events: Ageing Well Festival in Bexley, Inspire event in Lambeth

To ensure lived experience shape this work, we recruited three local people with lived experience to support the development of this work and commissioning process.

We are currently collating all insights and a summary report will be published here soon.

These insights and recommendations will guide improvements and next steps for Community Earwax removal services in south east London.

NHS South East London is working to improve access to safe, timely, and effective earwax removal services across south east London. Many people experience problems with earwax build-up, which can cause discomfort, hearing difficulties, and sometimes impact balance.

At present, access to earwax removal can vary depending on where you live and which services are available locally. Some people may need to pay privately, wait a long time for appointments, or travel further than they would like. We want to change this by designing a consistent community earwax removal service that is fair and accessible for everyone across south east London.

Listening to local people

Over the past few months, we actively involved and listen to local people with lived experience of using CEWR service, families and carers to collect their views and experience through

  • an online survey – open to all residents to share feedback
  • two online focus groups - held on 3 December, 2 - 3pm and 4 December, 6 -7pm (View the focus group presentation here)
  • community outreach events: Ageing Well Festival in Bexley, Inspire event in Lambeth

To ensure lived experience shape this work, we recruited three local people with lived experience to support the development of this work and commissioning process.

We are currently collating all insights and a summary report will be published here soon.

These insights and recommendations will guide improvements and next steps for Community Earwax removal services in south east London.

  • CLOSED: This survey has concluded.

    Help shape the community earwax removal service in south east London - survey

    We are working to improve access to safe, timely, and effective earwax removal services across south east London. Many people experience problems with earwax build-up, which can cause discomfort, hearing difficulties, and sometimes impact balance.

    We want to understand your experience. Please take a few minutes to fill in the short survey

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  • CLOSED: The expression for interest for the Creative Health co-production group has now closed.

    Community earwax removal service community members expression of interest form

    NHS South East London is looking for two people from Bexley, Bromley, Greenwich, Lambeth, Lewisham or Southwark to join community earwax removal programme steering group. The group aim is to oversee and provide strategic direction for the design, engagement, and procurement of a consistent, equitable ear wax removal service across south east London. The group will guide the project to ensure alignment with local and regional priorities, support better patient outcomes and promote collaborative working across all boroughs.


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Page last updated: 17 Dec 2025, 10:36 AM