Help us improve Wheelchair Service in Bexley, Bromley and Greenwich

The Community Wheelchair Service provides assessments, equipment, and ongoing support for children and adults in Bexley, Bromley and Greenwich who require wheelchairs for mobility and independence. The current service contract is due to end in November 2026 and we are planning for the future, we want to ensure that the service continues to meet your needs.

We are reviewing how the service is currently working and what could be improved. The current service will continue to operate during the review and residents will still be able to access assessments, equipment, repairs and maintenance while this work takes place. The purpose of the review is to ensure the service continues to meet future needs and delivers consistent, high-quality care across all three boroughs.

Feedback is important in helping us understand what matters most to you. This includes your experiences of:

• Referral and assessment

• Waiting times

• Choice and suitability of equipment

• Delivery, repairs, and maintenance

• Support for growth or changing needs over time

• Communication and overall experience of the service

Listening to local people

We have been listening to people who use the service, their carers and professionals to understand what works well and where improvements can be made. In November 2025 we opened conversation aiming to hear feedback from wheelchair users, families, carers, and professionals. Their views are helping us shape the future design of the Community Wheelchair Service to ensure it is timely, responsive, and supports independence and quality of life.

We held three focus groups in January 2026 (13 January, 6 -7:30pm, 15 and 30 January, 10 - 11:30am).

We had a survey and an easy read survey which were open from mid November 2025 until 31 January 2026.

Many people spoke positively about the dedication and clinical expertise of staff. However, some told us about waiting times for assessments, equipment and repairs, and difficulties contacting the service. People also highlighted how important continuity and trusted relationships are, as wheelchairs play a vital role in maintaining independence and daily living.

You can read the full report of engagement activity here.

The Wheelchair service steering group as lived experience member

We have recruited three people with lived experience / carers of people with lived experience to join the Wheelchair service programme steering group. The group will oversee and provide strategic direction for the design, engagement and procurement of a consistent, equitable wheelchair service across Bexley, Bromley, Greenwich. The group will guide the project to ensure alignment with local and regional priorities, support better patient outcomes and promote collaborative working across all boroughs.

The role of the members with lived experience is to reflect on their experience of using and accessing the service or supporting service users to inform discussions and support the improvement outcome and help design further engagement.

Read full role outline here.